Our Refunds and Returns Policy

Thank you for shopping at our store, both in-person at our physical store in St. George, Utah, and through our online store. We want to ensure your complete satisfaction with your purchase, and we strive to provide a fair and transparent Refunds and Returns Policy.

In-Store Purchases

For purchases made at our physical store location, we offer refunds and exchanges within 15 days from the date of purchase, provided that the following conditions are met:

  1. The item must be accompanied by the original receipt or proof of purchase.
  2. The item must be in its original condition, unopened, and unused.
  3. The packaging must be intact and undamaged.
  4. For new items the seals must be unbroken.

Please note that certain items, such as clearance or sale items, may be exempt from being returned or refunded. Additionally, we do not accept returns or exchanges for items that have been personalized or customized.

Online Purchases

For purchases made through our online store, we offer refunds and exchanges within 15 days from the date of delivery, subject to the following conditions:

  1. The item must be in its original condition, unopened, and unused.
  2. The packaging must be intact and undamaged.
  3. For new items the seals must be unbroken.
  4. The customer is responsible for the return shipping costs unless the return is due to our error or a defective product.

To initiate a return or exchange for an online purchase, please contact our customer service team using our Contact Us form. They will provide you with further instructions and assist you throughout the process.

Refunds Process

Once we receive the returned item and verify that it meets the necessary conditions, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take 15 days for the refunded amount to reflect in your account, depending on your bank or credit card provider.

Exceptions

Please note that certain items, such as LEGO® sets with missing or damaged pieces, may be eligible for part replacements rather than full returns or refunds. We will work with you to resolve any issues and ensure your satisfaction with the product.

For used items and sets purchased, whether in-store or online, we offer a separate policy to ensure fairness and customer satisfaction. Due to the unique nature of used LEGO® items, we cannot guarantee the availability of replacement parts or the pristine condition of the set. However, we carefully inspect all used items before offering them for sale to ensure they are complete and in satisfactory condition. If you encounter any issues with a used item or set, please reach out to our customer service team within15 days of purchase, and we will work with you to find a suitable resolution, which may include partial refunds or exchanges based on the specific circumstances. We appreciate your understanding and cooperation in these cases, as our goal is to provide you with the best possible LEGO® experience.

Contact Us

If you have any questions or concerns regarding our Refunds and Returns Policy, please feel free to reach out to our customer service team using our Contact Us form. We are here to assist you and provide the necessary support to address your needs.

Please note that this Refunds and Returns Policy is provided for informational purposes only and may be subject to change. It is recommended to consult with a legal professional to ensure compliance with the specific legal requirements of the state of Utah.